Where We Ship
Right now, we ship within the United States. We're working on expanding to more countries — check back soon, or reach out to contact@jecuv.com if you'd like to know when we start shipping to your region.
Processing Time
Orders are processed Monday through Friday, excluding holidays. Please allow 1-3 business days for your order to be processed before it ships. We don't process or ship orders on weekends, so orders placed on a Friday, Saturday, or Sunday begin processing the following Monday.
During high-demand periods (holidays, sales), processing may take slightly longer — we'll always aim to get your order moving as fast as possible.
Shipping Cost:
Standard Shipping is free on all orders within the United States. No minimum order required.
Delivery Time
Estimated delivery is 8-15 business days from the date your order ships, not from the order date itself. We know that's not instant — we'd rather give you an honest, realistic timeline than promise faster shipping and leave you refreshing a tracking page.
Once your order ships, you'll receive a tracking number by email so you can follow its progress.
Order Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center. If you don't receive tracking within 5 business days of your order being processed, reach out to contact@jecuv.com and we'll look into it.
Delays
While we do everything we can to get your order to you on time, delivery estimates aren't guaranteed. Delays can occasionally happen due to high shipping volume, weather, or other events outside our control. We appreciate your patience, and we're always here if you have questions about where your order stands.
Lost Packages
If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund. Just reach out to us at contact@jecuv.com with your order number and we'll take care of it.
Order Changes & Cancellations
Since we aim to process orders quickly, changes or cancellations can only be accommodated within 12 hours of placing your order. After that window, your order will likely have already begun processing and can't be modified — but it's still covered under our standard refund policy if needed once it arrives.
Questions?
Reach out anytime at contact@jecuv.com — we're happy to help track down an order, answer a shipping question, or sort out anything that doesn't look right.