Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.
No physical return required. Because of how we fulfill orders, you do not need to ship anything back to us. Refunds are processed based on the reason for your request, as outlined below.
To request a refund, contact us at contact@jecuv.com with your order number and reason for the request. For damaged, defective, or incorrect items, please include a clear photo or video of the item — this allows us to process your request quickly without needing anything shipped back.
Refund amount depends on the reason:
- Item arrived damaged, defective, or incorrect: Full refund, no return required.
- Changed your mind / no longer wanted: Partial refund (original sale price minus item cost), no return required.
Please don't send items back to us on your own. We have no facility set up to receive returns, and anything sent without prior confirmation cannot be processed.
Damages and issues
Please inspect your order upon receipt and contact us within 30 days if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right. A photo or short video showing the issue helps us resolve your request as quickly as possible.
Exceptions / non-refundable items
Certain items are not eligible for a refund once received in good condition, including custom or personalized products (such as items with a custom name or engraving) and sale items or gift cards. Damaged, defective, or incorrect items remain eligible for a full refund regardless of category.
Exchanges
Since we don't process physical returns, the fastest way to get a different size, color, or product is to request a refund for your current order, then place a new order separately.
European Union 14-day cooling-off period
If your order was shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, without justification. In line with EU consumer law, this is a full refund regardless of reason.
Refunds
Once your refund request is approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund on their end. If more than 10 business days have passed since approval and you haven't received your refund, contact us at contact@jecuv.com.